Privacy Policy

Effective Date: October 2025

By The Dunes (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

We may collect the following information from you:

  • Personal details such as your name, email address, phone number and shipping/billing addresses

  • Payment details (processed securely through third-party providers)

  • Account login details (if applicable)

  • Information collected through cookies, analytics tools, and pixels (e.g. Meta Pixel, Google Analytics)

  • Any correspondence you send us

2. How We Collect It

We collect your information when you:

  • Place an order or make a purchase

  • Subscribe to our newsletter or marketing updates

  • Contact us via email or our website forms

  • Interact with our website or social media pages

3. Why We Collect It

We collect and use your information to:

  • Process and fulfil your orders

  • Communicate with you regarding your order, delivery or returns

  • Send you updates, promotions and product information (only if you’ve opted in)

  • Improve our website, customer experience and product range

  • Meet legal and regulatory requirements

4. How We Protect Your Information

Your privacy and security are important to us.

  • Our website uses SSL (Secure Socket Layer) encryption to protect your information during transmission.

  • We store information on secure servers and limit access to authorised personnel only.

  • We never store full credit card information on our servers.

5. Sharing Your Information

We only share information where necessary to operate our business, including with:

  • Payment processors: Shopify Payments, PayPal, Afterpay (for processing your transactions securely)

  • Delivery partners: to fulfil and ship your orders

  • Marketing and analytics providers: such as Meta (Facebook), Google Analytics, and email marketing platforms (e.g. Klaviyo)

These third parties may store or process your information outside Australia, but we ensure they comply with privacy standards consistent with Australian law.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Opt out of marketing communications at any time

To exercise these rights, please contact us at info@bythedunes.com.au.

7. Cookies and Tracking

We use cookies and similar technologies to personalise your shopping experience, analyse site performance, and deliver targeted advertising. You can adjust your browser settings to disable cookies, though some parts of our website may not function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website at www.bythedunes.com.au.

9. Contact Us

For any questions, concerns or complaints regarding privacy, please contact:
📧 info@bythedunes.com.au

💳 Secure Payment Statement

Shopping at By The Dunes is safe and secure.

All transactions are processed in Australian dollars (AUD) and are handled by trusted, PCI DSS-compliant payment providers including Shopify Payments, PayPal, and Afterpay.

When you make a purchase:

  • Your payment details are encrypted and transmitted securely using SSL technology.

  • We do not store or have access to your full card details.

  • Our checkout and payment gateways meet the Payment Card Industry Data Security Standard (PCI DSS)requirements for safeguarding cardholder data.

You can shop with confidence knowing your personal and payment information is always protected.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.